Refund Policy

1. When you get a refund

• You paid and the bundle or result checker could not be delivered at all.
• You were charged twice for the same order.
• An order stayed undelivered after our team investigated it.

2. When we cannot refund

• The bundle was delivered to the number you entered. Please check the number carefully before paying — a bundle sent to a wrong but valid number cannot be recovered.
• A result checker card has already been shown to you with its serial number and PIN.
• Delivery was simply slower than usual but completed successfully.

3. How the refund reaches you

If you have a Datazap account, approved refunds are credited to your Datazap balance, which you can see when you sign in. If you checked out as a guest, we arrange the refund manually to the mobile money number used for the payment — contact us with your order reference so we can confirm the details.

4. How long it takes

We review refund requests within 24 hours on working days. Balance refunds appear immediately once approved. Manual mobile money refunds usually arrive within 1–3 working days.

5. How to request one

Open the track page with your order reference and the phone number used, or message us through the support chat or WhatsApp with your reference. Please do not place a second order for the same bundle before contacting us.

6. Agent withdrawals

Agent wallet withdrawals are payouts, not refunds. Once a withdrawal has been paid out to your mobile money number it cannot be reversed. Withdrawal fees are 5% below GHS 50 and 3% from GHS 50 upwards.

7. Contact

Refund questions: datazapofficial@gmail.com.