Privacy Policy

1. What we collect

• When you buy: the recipient phone number, the bundle or checker you chose, your email address if you provide one, and the payment reference from our payment partner.
• When you open an agent shop: your username, email address, phone number, shop name, support phone number and payout mobile money details.
• Automatically: basic technical information needed to keep the site working and to limit abuse of the support chat.

We never store card numbers, mobile money PINs or one-time codes. Payments are handled by our payment partner.

2. Why we use it

• To deliver the bundle or result checker you paid for.
• To confirm payment, show order status, and handle refunds or failed deliveries.
• To credit agent margins, referral bonuses and withdrawals.
• To send order confirmations by SMS or email where available.
• To detect fraud and keep the platform secure.

3. Who we share it with

We share only what is needed with the partners who make the service work: our network supply partner (to deliver your bundle), our payment provider (to take payment), and our messaging provider (to send confirmations). We do not sell your information.

If you buy from an agent shop, the agent can see the orders placed in their own shop so they can support you. Agents cannot see other agents' customers.

4. Public activity feed

Recent deliveries appear on shop pages with the phone number partly hidden (for example 0246******). Full numbers are never shown publicly.

5. Support chat

Messages you send to the support assistant are processed to answer your question and may be reviewed by our team when you report a problem with an order. Please do not share PINs, passwords or card details in chat.

6. How long we keep it

Order and payment records are kept for accounting and dispute resolution. Account information is kept while your account is open.

7. Your choices

You can ask us to correct your account details or to close your account. Some records must be kept for financial and legal reasons even after closure.

8. Security

Access to customer and order data is restricted so that each agent sees only their own shop, and order records can only be changed by our own systems, not by users.

9. Contact

Privacy questions: datazapofficial@gmail.com.